Built for brands selling through Reels and Direct
Instagram Direct Chatbot
In volbor, reps don't get trapped in chat while you create content. Reel comments, Story reactions, and inbound DMs trigger a single automated flow—delivering replies in seconds.
Why manual replies crush conversion rates
Reels go viral.Your team can't keep up.
When a Reel explodes, comments and DMs turn into an avalanche. Human teams physically can't respond in seconds—and buyers cool off along with the hype.
Buying intent dies in 4 hours
Viewers want promo codes right now while scrolling. Delay, and they buy from a competitor.
80% repetitive busywork
Copy-pasting identical catalog links and typing "how much is this?" all day long.
Leads leak from comments
Unattended "price?" comments get poached by scammers or competing accounts.
Inquiries drown in Meta Business Suite
Direct chats remain isolated outside your core sales pipeline.
Shadowban risks
Copy-pasting identical links manually or using unauthorized grey scripts triggers Meta penalties.
Direct sales architecture
A single flow.From comment to closed deal.
Official Meta Instagram Graph API: engage customers within seconds of any content touchpoint.
Comment-to-DM
Keywords in Reels unlock Direct conversations
CATALOG, GUIDE, or COUPON—a public reply for algorithm boost plus a private DM with materials. The 24-hour messaging window opens immediately.
Story Mentions
Turn Story mentions into closed sales
A profile tag or emoji reaction triggers the bot to say thanks, award loyalty points, or gift an exclusive promo code.
Qualification
In-chat quizzes capture verified lead profiles
Service type, size, location, or budget—leads tap inline buttons while the system builds a 360° profile.
Catalog
Product cards right inside the chat
Photos, descriptions, pricing, and checkout buttons. Catalogs sync from your store database via REST API.
Unified Inbox
Seamless handoff for high-touch inquiries
Wholesale deals or custom requests route directly to live reps with complete chat history, source post tags, and quiz answers.
End-to-end sales funnel
From viral commentto Stripe checkout.
A boutique fashion brand posts an autumn collection Reel: «Drop STYLE in the comments to get our trend lookbook».
Comment STYLE on viral Reel
- 01
Comment-to-DM3 sec
Bot likes comment, posts a public reply, and delivers the PDF to Direct.
- 02
Quiz
«Which silhouette do you prefer—oversized or classic tailored?»
- 03
Offer
Curates 3 matching items and offers a $25 first-order discount code.
- 04
Checkout
“Complete Purchase” button redirects to secure Stripe checkout.
14%comment → purchase$18,500 in incremental revenue generated from a single viral Reel.
Measurable impact
Social marketingfinally turns ROI-positive.
volbor's official Instagram bot converts organic impressions into qualified leads and relieves reps from night shifts.
3.5–5×conversion lift from social reach to qualified leads
3 secfirst response time—any time of day or night
Official Meta protocols
Verified API.Zero shadowban risk.
Meta Cloud API
100% compliant official protocols—no password sharing or risky automation scripts.
GDPR
TLS 1.3 and AES-256, right to full conversation anonymization.
Dynamic Copy Randomization
Comment and Direct phrasing rotates automatically to avoid spam rate limits.
4-step setup
First the profile.Then the funnel.
- 01
Account Connection
Connect your Instagram Professional profile to your Facebook Page in Meta Business Suite.
- 02
Funnel Logic
Configure greetings, qualification buttons, and FAQ logic inside volbor's visual flow builder.
- 03
Trigger Rules
Set keyword triggers for Reels, static feed posts, and Stories.
- 04
Test & Scale
Run test simulations on preview accounts—then go live on upcoming publications.
Frequently asked questions
Meta policies.Clear rules, zero spam.
Can we automatically message users who merely viewed our Reels?
No. Meta platform policies strictly prohibit unsolicited cold messaging. Outbound Direct messages can only trigger following an explicit user action: a comment, Story mention/reaction, or direct message.
Does the chatbot work with personal Instagram profiles?
No. To connect automation, your account must be set up as an Instagram Professional Business or Creator account.
Can a live human agent intervene in an automated conversation?
Yes. Agents can take over any conversation at any moment inside the Unified Inbox. As soon as a team member sends a manual message, the bot automatically pauses.
Can the bot send videos and voice messages?
Yes. volbor flows support sending high-resolution images, PDF files, video clips, and pre-recorded voice notes.
How does the bot push orders into our backend systems?
Customer contacts, chosen SKUs, and custom parameters sync in real time via Webhooks and REST APIs into your CRM and inventory management tools.
What happens if a user makes a typo in a trigger keyword?
Built-in fuzzy keyword matching detects common typos and misspelling variations, ensuring the funnel triggers reliably.
Related solutions
Instagraminside the volbor ecosystem.
Direct doesn't live in a silo: comments, flow builder, unified inbox, CRM, and analytics connect every step from Reels to revenue.
Comment-to-DM
Why it mattersDedicated trigger engine sending links and lead magnets instantly upon post keyword comments.
What happens without itSending manual links in public comments triggers spam flags and Meta account penalties.
Chatbots
Why it mattersOmnichannel bot hub connecting Instagram with WhatsApp, Telegram, and website chats.
What happens without itCustomer touchpoints remain fragmented, creating data silos and lost opportunities.
No-Code Flow Builder
Why it mattersVisual drag-and-drop canvas for updating funnel logic, copy, and promotions without engineers.
What happens without itCampaign updates take weeks waiting in engineering backlogs.
Unified Inbox
Why it mattersShared workspace for sales agents to take over high-intent conversations originating on Instagram.
What happens without itManagers miss high-priority inquiries buried in messy mobile notifications.
Smart Segmentation
Why it mattersAudience grouping by interests, lead score, and funnel stage for precise targeted follow-ups.
What happens without itSubscriber lists burn out from untargeted, generic mass blasts.
CRM & Customer Profiles
Why it mattersUnified 360° contact profiles tracking past purchases, notes, and omnichannel conversation logs.
What happens without itSales reps repeatedly ask existing buyers the same basic questions.
Deals & Sales Pipelines
Why it mattersAutomatic pipeline stage progression triggered by buyer responses and interactions in Direct.
What happens without itHigh-value deals stall or get lost due to lack of pipeline visibility.
Analytics
Why it mattersFull-funnel attribution tracking conversions from initial Reel impressions to completed orders.
What happens without itMarketing teams cannot reliably identify which video concepts generate actual revenue.
Ready to connect
Build the funnelfor your next viral Reel.
Official Graph API, Comment-to-DM, and Unified Inbox—100% compliant and zero code required.