For Dealerships, Auto Groups, and Service Centers
Leads don't go cold while your sales rep is handing over keys
Website inquiries at 9:30 PM don't sit unread until morning. Test drives, trade-ins, and maintenance appointments flow through a single pipeline: showrooms stay full, service bays stay busy.
Hidden Losses
You have the traffic. The bottleneck is communication speed
Qualified leads for vehicle sales or service visits cost $50 to $150. While sales reps are delivering cars and service advisors juggle walk-ins, revenue goes to the dealer that answered in 5 minutes.
25%
of service bays sit empty due to no-shows
- 9:30 PM70%
Sales Department
High-intent leads go cold overnight
- Trade-In−40%
Sales Department
Phone appraisals stall vehicle exchanges
- Saturday, 10:00 AM2 hrs
Service Department
Bays sit idle without warning
- Post-inspection−35%
Service Department
Add-on repairs sound like upselling
- After Year 3−60%
Service Department
Warranty expires — customer churns
How It Works
Five workflows across two tracks: sales and service
volbor qualifies buyer intent, schedules test drives and service bays, captures trade-in details, and retains post-warranty owners. Your team focuses on consultations while bots handle the routine.
- Test Drive
- Trade-In
- Service Booking
- Video Estimates
- Vehicle Status
Test drive with automated confirmation
Model and date captured directly in the widget. The bot confirms driver's license status and available slots. Leads go straight into the pipeline, and manager tasks appear in Agenda.
Trade-In valuation range, not a blind final price
Make, model year, mileage, and transmission collected in a guided quiz. 3–4 photos and VIN. The appraiser connects with a visual assessment, cutting in-person inspection time by 2.5x.
Service Booking
Mileage → service schedule → slot. Directions and check-in instructions sent via chat.
Video Estimates
Play in tie rod recorded on video with a $140 estimate. Approval logged directly in the chat.
Vehicle Readiness
Customers don't have to call. The platform automatically sends repair order progress updates.
Dealership Team
Sales and service in a single Inbox with segregated queues
New vehicles and Trade-Ins route to sales reps. Diagnostics and parts route to service advisors. Sales managers whisper internal guidance inside the thread without the customer seeing it.
Queue Routing Rules
Omnichannel Inbox
Manager Whispering
Vehicle Card in CRM
Results
With 8 service bays and an average repair order of $280, the numbers add up
Mid-size dealership group handling 25 service visits per day. Automated reminders, video estimates, and 60-second response times.
Sales
3–5 extra deals from 60-sec responses
+$4,500 to $7,500in gross profit
Service
recovered from no-shows
$12,600per month
Service
from video repair estimates
+$8,000 to $14,000in parts & labor margin
2 hrs60 secfrom inquiry to live conversationTrack Speed-to-Lead, Showroom Arrival, Bay Utilization, Upsell, and NPS in analytics
FAQ
What dealership general managers ask
Can volbor integrate with our dealership DMS or CRM?
Yes. Open REST APIs and Webhooks sync customer profiles, vehicles, repair orders, and appointments with corporate dealership management systems.
How does the chatbot appraise a vehicle for Trade-In without an inspection?
It does not provide a binding buyout figure. It collects make, mileage, trim, VIN, and photos to generate an indicative price range — encouraging the customer to visit for a free in-person appraisal.
Can technicians send videos from their smartphones in the service bay?
Yes. Service advisors and mechanics upload photos and short video clips directly to the repair order via the mobile interface or messaging app — feeding into the Unified Inbox.
What happens if a customer needs to reschedule a service visit?
They tap 'Reschedule Visit' inside the reminder message. The bot suggests alternative slots, updates the schedule, and frees up the original service bay.
How are photos of exterior body damage handled?
Photos and videos of any format are securely routed (GDPR compliant), attached to the repair order, and delivered to body shop estimators before the vehicle arrives.
Connect your showroom and service bays into one unified system
Test drives, trade-ins, and scheduled service without cold overnight leads or empty lift bays on Saturday.