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In-Chat Checkout

Carts shouldn't die in unopened emails

Shoppers abandon tabs over unexpected shipping costs or payment snags. volbor reaches them where they actually read: product photos, items, and a direct checkout link.

Launch Cart RecoveryThree Touches

Workflow Rules

Three touches. No speculative recovery rate promises.

  1. Service Support

    Product photo, saved items, "Need help with shipping or checkout?"

  2. Overcoming Friction

    Quick buttons: delivery speed, sizing, talk to a human.

  3. Limited-Time Offer

    Incentive deadline sent only to undecided shoppers, not everyone.

Why Shoppers Abandon

The cart is already filled. Only the answer is missing.

  • Late Shipping Costs

    Final shipping fee appears too late in the checkout flow.

  • Payment Friction

    Gateway timeout or lack of Apple Pay / Google Pay support.

  • Saved as Wishlist

    Items set aside for comparison without any automated reminder.

  • Sizing & Warranty Doubts

    An unanswered question leads to an instantly closed tab.

Guardrails

A sequence that respects payments and nighttime hours

  • Instant Stop on PaymentOrder placed status kills the automated sequence immediately.
  • Inventory ChecksIf an SKU sells out, offer relevant alternatives instead of a broken link.
  • GDPR & Quiet Hours [1]Explicit opt-in at checkout. 9:00 PM–9:00 AM local time pauses messaging. 1-click unsubscribe.

Quick Start

Four steps to your first recovered cart

  1. 1

    Webhook

    Trigger cart abandonment event from Shopify, WooCommerce, or Magento.

  2. 2

    Templates

    Dynamic product photos, item titles, and direct cart resume links.

  3. 3

    Cancellation Rules

    Payment received or agent order entry instantly stops the drip flow.

  4. 4

    Test Run

    Verify test SKU, checkout links, and promo code behavior.

FAQ

Recovery without giving away margins to everyone

A discount for every abandoned cart?

No. Step one is helpful service. Discounts are reserved for the third touch if hesitations persist.

Shopper isn't on Telegram or WhatsApp?

Fallback cascade: Web Push first, then SMS for high-value carts.

What if they bought over the phone?

CRM emits an "order created" event — the recovery flow terminates instantly.

Set up one touch for one cart abandonment trigger

30-minute delay, SKU photos, instant stop after payment. Add promotional offers only after analyzing response patterns.

Open volbor

Connected Solutions

Without an in-chat catalog, there's nothing to show

A touchpoint without SKUs turns right back into another generic "you forgot something" email.

Methodology & Sources

How figures on this page are calculated

  1. [1]
    Nighttime outreach is deferred

    An event triggered at 9:40 PM pauses and sends at 9:00 AM recipient local time. No unrealistic "92% open WhatsApp" or "+25% revenue" claims.