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Voice as Data

Customers speak. The CRM card already has the address and slot.

A 5-minute voice note shouldn't tie up 5 minutes of a shift. volbor turns voice messages and calls into text, structured entities, and action items — right next to the chat.

Enable Speech-to-TextPipeline

Pipeline

Four tiles, one input

  • Speech-to-Text

    Voice notes in Telegram, WhatsApp, or the widget become text. Background noise is no reason to ask 'please type it out'.

  • Summaries & Entities

    Name, time slot, address, and amount — straight into CRM fields, not 'listen and figure it out yourself'.

  • Text-to-Speech

    Voice replies paired with text. Voice generation can be turned off at any time.

  • Telephony

    Call recording, transcription, and messenger follow-ups: conversation summary and payment link.

Who Needs This

Industries where customers speak instead of typing

  • Auto Repair

    Symptoms described from behind the wheel, lift bay booking.

  • Clinics

    Symptoms via voice note, open doctor appointment slots.

  • Real Estate

    Property requirements → initial client brief.

  • Delivery

    Address and delivery window without IVR menus.

Impact

Shift capacity, not 'model magic'

  1. Read instead of listening 1:1 [1]

    Five minutes of audio condensed into seconds of summary.

  2. Night voice notes aren't abandoned [2]

    Transcription and workflow are already in the Inbox by morning.

  3. Sales leaders skip the 1-hour call recordings

    Key takeaways and sentiment analysis, not selective call listening.

FAQ

What we promise and what we don't

Specialized industry terms?

Custom channel dictionaries. No unrealistic promises of '98% accuracy always'.

Text-only replies?

Yes. Bot voice generation can be turned off.

Languages?

Automatic speech language detection with a multilingual processing pipeline.

GDPR?

Audio and text are treated as personal data. Full encryption and retention policies.

Empty or silent audio?

Automated prompt to repeat or seamless handoff to a human agent.

Related Solutions

Voice without modules and Inbox puts agents back in headphones

Enable STT on a single channel

Start with Telegram or WhatsApp. Once transcripts reliably populate customer cards, connect SIP.

Open volbor

Methodology & Sources

How figures on this page are calculated

  1. [1]
    Summaries save listening time

    Listening to 5 min of audio requires 5 min of attention. Reading a summary of the same message takes seconds. The difference directly increases shift capacity.

  2. [2]
    After-hours voice notes are processed before the shift starts

    A voice note sent at 9:40 PM for a shift starting at 9:00 AM: without STT, the card sits empty until morning; with STT, fields and workflows are already in the Inbox.